We took the least expensive one that was around $300. So if they asked him for it, he doesn’t know it and the company would tell him, “No, sorry, you’re not him”. He also tried to change my address but he couldn’t do that because I have a special verbal password. That incident happened three other times with Sears, Wal-Mart and a bank out in New Jersey where he was trying to get a loan. It’s crazy because he lives in the town next door. So I already knew his address because there has been a couple of times when I was told what that address was and it’s close by. And he used an address which for some reason, he couldn't change. Fortunately, the guy tried to use my name but he didn't get it right. So, they gave me the information that they had and I disputed it because it was not me. Then they got somebody from Discover online who asked me if it was okay for them to talk with LifeLock and I said sure. So they put me on hold and called Discover Card. They said we got to call in to make sure that Discover knew it was a fraud alert. I told them it was not me, that I had several credit cards with Discover but I don’t need it anymore and I don’t plan on opening any. I did a phone call with them saying that there was an inquiry from Discover Card that somebody was trying to open an account in my name. The whole thing was very frustrating and will Not use LifeLock and will discontinue Norton, which I had been a customer with for 30+ years, after the subscription runs out. It doesn't even install as a monitoring software. If I have to monitor my own stuff why pay such a high fee for someone else NOT to do it! One last thing, I was told by Norton sales that I had to install it on my other computers which was not true. I did close my account with LifeLock because they don't monitor activity below 100.00 which is where I was having all my problems. After explaining all the problems Norton gave me back my original software at no charge. To make a long story short the additional software sold to me from Norton was refunded twice when it should have been once. This was a poor move on Norton putting the cart before the horse. Also their salesperson had a very thick accent and was very hard to understand. The biggest problem was Norton is selling LifeLock and are not up to speed on support. After several conversations with Norton and LifeLock finally got answers as to why everything was so messed up. Updated on : After my review with LifeLock I found out many things as to how it worked that was not explained properly by Norton.
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